Types of Complaints :
1. Non-payment or inordinate delay in the payment or collection of cheques, drafts ,bills etc.
2. Non-acceptance, without sufficient cause, of coins tendered and for charging of commission for this service.
3. Non-acceptance without sufficient cause of small denomination notes tendered for any purpose and for charging of commission for the service.
4. Failure to issue or delay in issue, of drafts pay orders or bankers cheque.
5. Non-adherence to prescribed working hours.
6. No payment or delay in payment of inward remittances.
7. Failure to honor guarantee or letter of credit commitments.
8. Failure to provide or delay in providing a banking facility promised in writing by a bank or its direct selling agents.
9. Delays, non-credit of proceeds to parties’accounts, non-payment of deposit or non-observance of the Reserve Bank directives, if any applicable to rate of interest on deposits in any savings, current or other account maintained with a bank.
10. Delays in receipts of export proceeds, handling of export bills, collection of bills etc. for exporters provided the said complaints pertain to the Banks operations in India.